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Communicating with parents and carers

Communicating with loved ones about their nearest and dearest after a medical incident is so important.

You get one chance to get it right. 

 

<strong>Book a Demo</strong>

Medical Tracker dashboard
Parent Communications

A message from our product team

We built this to mirror our own expectations

Many of us are parents, carers, brothers, sisters, sons and daughters - we all know the importance of timely, informative medical updates about our nearest and dearest.

We help school leaders and their colleagues share this vital information with ease, de-escalating situations before they can escalate and building transparency and trust with their parent community.

Amy, Nathan, Mathew, Agnes, Magda, Mark and Tom
Medical Tracker product team

Three key questions for communication

From our experience, three key questions always arise. Hover over each card to consider our answer.

Is it relevant?

The 'Who, What, Where, When and Why' for every incident, as well as NHS guidance for specific injuries.

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Is it up to date?

With regular, automatic MIS syncs,  contact details stay up to date, so you're never chasing details.

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Is it consistent?

With customisable templates, send professional, school-branded notifications that provide clear information.

Call to Action
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Select the features you want to know more about

Collecting parental consent
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Monitoring read receipts
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Full audit trail
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Customisable email templates
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Scroll down to explore the features

Collecting parental consent

Collecting parental consent for medication shouldn't rely on forms sent home in school bags.

Medical Tracker allows parents to authorise medication online. The biggest win? No more front office visits, giving schools a faster, more reliable way to obtain consent while reducing the back-and-forth over email, phone, or text.

 

Schools are able to collect parental consent via ParentApprove

Monitoring read receipts

Whether we like it or not, we're all guilty of missing a text or email. Given the health updates about the children in your care, you need stronger mechanisms when communicating with parents and carers.

Medical Tracker is equipped with simple read receipts to provide that mechanism to both parties. Simply, you know that information has been received, reducing the need for follow-up phone calls or emails.

Monitoring read receipts on Medical Tracker protects both parents/carers and school staff

Full audit trail

Every approval is securely recorded, giving schools a clear history of parental consent whenever it's needed.

Emails can be sent to class teachers to confirm that parents have been notified of the injury and the care taken.

Full audit trails on Medical Tracker allow leadership teams stay on top of every incident

Customisable email templates

Any relationship with a parent/carer is built on trust. We believe a big part of trust is built on familiarity, so you can customise your notification emails the way your school wants them. 

Brand them, personalise them, and make sure every recipient can see at a glance why the information is being sent to them and by whom.

Customisable email templates allow schools to brand their communications increasing familiarity

Did you know

There's more under the bonnet

A handful of features that quietly make a big difference to how your school runs day to day.

School trip ready in seconds
Print or save parent contact details and full medication information before any trip so you're not chasing paperwork at the gate.
Staff talk directly
Form tutors and medical staff share notes in one place meaning no lost emails, no corridor catch-ups, no gaps in care.
Medication reaches the right staff
Authorisation, dosage, and timings are visible to every staff member who needs them, and only them.
Faster medication approvals
Parents approve short and long-term medication online — no forms, no front-office queues, no delays in getting pupils the care they need.
Classroom teachers kept in the loop
Assign pupils to staff members who are instantly alerted when a first-aid incident is logged, an EHCP is due for review, or medication is about to expire.
MIS sync. Zero manual entry
Linked directly to your school's MIS, staff details are pulled in automatically so the right people are contacted without anyone lifting a finger.